1. Payment:

A deposit of 30% will be asked for reservation. after reception of the deposit you will get a confirmation email with all relevant information for your stay.

The remaining amount will be paid the day of arrival.

  1. Means of payment
  • Eurocard, Mastercard, Visa
  • Carte VAD (Vente A Distance, par téléphone)

 

  1. Capacity

For security and insurance reasons the number of people per mentioned per accommodation in our rates corresponds to the maximum occupancy allowed, it can not be exceeded

The rental of a pitch or accommodation implies full acceptance of the terms of sales by the contracting parties.

  1. Locations:

4-1 Pitches :

A pitch can accommodate up to 6 people, to install your tent, your caravan or your camper.

The price location is a price per night of occupancy for 2 people and a vehicle.

Pitches are available from 12:00 on the day of arrival and must be vacated by 12:00 on the day of departure. Any overrun results in the billing of an extra day.

This package gives free access to sport facilities, reception services, swimming pool when open (high season), playgrounds and animations (high season).

Adders: Persons (adults or children) or additional items such as electricity, a second vehicle, an animal, etc. are subject to an additional daily cost.

Note: the allocation of pitches is taking customer wishes as much as possible, nevertheless. campsite  management reserves the right to change the assignment of the location upon arrival of the camper.

4-2 Accommodation rental:

Definition of rental seasons: Please Refer to the tariff sheets..

In July and August accommodation can only be booked for minimum one week from Saturday to Saturday. For other months a booking for one night is possible

The rental rate includes accommodation, water, energy and free access to sport facilities, reception services, swimming pool when open (high season), playgrounds and animations (high season).

 

Accommodations are available from 03 PM on the day of arrival and must be vacated by 12:00 on the day of departure

Les locations sont disponibles à partir de 15h00 le jour de l’arrivée et doivent être libérées avant 12h00 le jour du départ. Tout dépassement engendre la facturation d’une journée supplémentaire.

Cession, sous-location: Toute location est nominative et ne peut en aucun cas être cédée ou sous louée.

Deposit : A security deposit will be asked upon arrival. it will be returned on the day of departure after exit inventory.

In case of issue revealed by the exit inventory corresponding value of missing objects will be deducted from the safety deposit. Cleanliness problem or items deteriorated by the tenant will be charged as well. Should the amount exceed the safety deposit the tenant is charged for the difference.

 

  1. Change in dates

Change of dates must be communicated to the Campsite Management at least 30 days before the initial arrival day.

The change will be accepted providing availability of equivalent accommodation

 

  1. Delayed Arrival / Anticipated departure

12 hours after the expected arrival time the accommodation may by regarded as available and consequently be booked to someone else.

Delayd arrival or anticipated depature is not eligible for any rebate.

 

  1. Promotional sale, last minute

Lors de ces occasions, il est possible que pour un même séjour, les clients aient payé des prix différents. Les clients ayant payé le prix le plus élevé ne pourront en aucun cas bénéficier d’un remboursement représentant la différence de prix qu’ils ont payé et le prix promotionnel. Les réductions ne sont en aucun cas cumulables avec les promotions.

 

  1. Cancellation

8-1 Cancellation by Quercy Vacances management:

In the exceptional “forcemajeure” case Quercy Vacances management reserves the right to cancel your stay. Quercy Vacances management will do the very best so find an alternate solution with similar accommodation. should no acceptable solution is found, the total amount limited to the rental price will be reimbursed.

 

8-2 Cancellation by the tenant:

In case of cancellation the tenant must inform officially in writing the camping management.

According French law L.121-20-4-2° withdrawal right does not apply to hotel nor Camp site. nevertheless in case of serious reason a change of date may be accepted (please refer to the chapter change in dates). Should the change is not possible the tenant will be charged as follow:

Information done 45 days or more before planed arrival date 15% will be charged

Information done between 45 and 30 days before planed arrival date 30% will be charged

Information done between 30 and 15 days before planed arrival date 60% will be charged

Information done between 15 and 8 days before planed arrival date 75% will be charged

Information done between less than 8 days before planed arrival date 100% will be charged

 

  1. Pets

Pets our  friends are allowed (except dangerous dog category 1 & 2) providing up-to-date vaccination card. They must be leashed and stay under the full responsibility of their owner.

10 Belongins

The Campsite Vacances declines responsibility in case of loss or steal of valuable item or. cash. A small safe is available at reception for valuables.

11 Claims

Any claim must be officially addressed 30 days after your stay at the latest.

 

  1. Rules of procedure

All camper is required to comply with the rules of the campsite.  Non-compliance with the rules may result in the termination of the contract

 

  1. Your stay

To prepare your stay: please bring your bed linen (sheets, bolster covers, pillowcases,…)

En cas d’arrivée tardive ou d’empêchement de dernière minute, il est impératif de prévenir nos services.

You will get the key of your accommodation upon your arrival

Il est strictement interdit d’allumer un feu sur le domaine.

During your stay you are kindly asked to respect all the markings and safety instructions.

Accommodations must be vacated by 12:00 at the latest on the day of departure

You are asked to leave the place as clean as you found it. An optional cleaning service is offered for 70€

 

In accordance with the Evin law (no smoking in the places assigned to a collective use) we remind you that it is forbidden to smoke in the accomodations as well as in the common areas.

For any further information, do not hesitate to call us at +33 5 65 36 87 15 or to send us an email from our website: www.quercy-vacances.com, we will do our best to meet your expectations.